Privacy statement

This Privacy Declaration applies to the websites of following companies within the Dossche Group:
The website http://dosschemills.com/nl offered by:

Dossche Mills NV
Clemence Dosschestraat 1
9800 Deinze

Belgium
VAT BE-0400.771.039
E-mail: info@dosschemills.com
Telephone: +32 9 381 44 44

The website www.gourmand.eu offered by: 

Gourmand S.A.
Drève Gustave Fache 6

7700 Mouscron
Belgium
VAT-BE 0425.877.807
E-mail: info@gourmand.eu
Telephone: 056 85 90 90

The website www.flinn.be offered by:

Flinn NV
Clemence Dosschestraat 1
9800 Deinze
Belgium
VAT-BE 0639.824.173 
E-mail: info@flinn.be
Telephone: 09 381 54 10

In case of questions on privacy, do not hesitate to contact us. A speedy response is guaranteed! Any privacy related question as to the websites of Flinn NV & Dossche Mills NV are to be addressed to privacy@dosschegroup.com. Any privacy related questions relating to the website of Gourmand S.A. are to be addressed to privacy@gourmand.eu

1         Why this privacy declaration?

Any person visiting our websites (hereinafter referred to as the “User”) provides some personal data. These personal data  contain information allowing us to identify you as a natural person, regardless of the fact whether this is actually done. As soon as a direct or indirect link can be created between one or more data and yourself as natural person, you are identifiable.

Your personal data are only used and processed in accordance with the Privacy Law, the Regulation and other relevant legislative stipulations. Any reference in this Privacy Declaration to the ‘Privacy Law’ will be a reference to the law dated December 8, 1992 on the protection of your privacy against personal data processing. Any reference to the Regulation is a reference to the Regulation dated April 27, 2016 on the protection of natural persons in connection with personal data processing and free movement of these data (GDPR).

By means of this Privacy Declaration, any User of our websites will be informed of the possible processing activities of his personal data by Dossche Group. Dossche Group is entitled to amend this Privacy Declaration at any time. Any substantial modification will be reported to the User. We recommend the User to consult this document on a regular basis.

2         Who is processing the personal data?

2.1. Processing responsible

Dossche Group will be the processing responsible and will determine solely or in collaboration with others which personal data will be collected. In addition, he will determine the purpose and the means for processing personal data.

2.2. Processor(s)

Dossche Group is entitled to appeal to data processors. A processor is a natural or legal person processing personal data at the request of or in name of the processing responsible. The processor is to guarantee the security and confidentiality of these data. The processor will at all times be acting in accordance with the instructions imposed by the processing responsible.

Dossche Group appeals to following categories of « processors »:

  • Web development companies (DM&S);

  • Marketing companies (Studio Engarde and Creatief for Gourmand);

  • Hosting companies.

3         What is the legal basis on which my data are processed?

In accordance with the Privacy Law and the Regulation, personal data are processed on the basis  of following legal grounds:

  • On the basis of execution of the agreement concluded with the User, or the execution of precontractual steps taken at his request; or

  • On the basis of complying with legal or regulatory stipulations relating to managing a contractual relationship;

  • On the basis of our legitimate interest in sending information and newsletters to our customers;

  • On the basis of your explicit consent to send out promotional offers (direct marketing).

4         Which personal data will be processed?

Dossche Group is committed to collecting and processing personal data solely relevant for the purposes for which they are being processed:

  • Personal identification data (name, first name, name and info of your company);

  • Contact details (telephone, fax, e-mail address);

  • Address records

  • Electronic identification data (IP-address, location cookies, browser type, operating system);

  • Various: resumés, letters of motivation

These data are collected when using our contact form or when visiting the website. Other personal  data may be collected at a later stage, such as those required for after-sales. The quantity of collected data is dependent on how you use the website and its functionalities.

In addition, we use cookies to recognise the user, to offer a personalized user experience, to remember technical choices (such as a language) and to detect and correct any website errors.  For more details on the use of cookies, please consult our Management of cookies.

5         For what purposes are my personal data being used?

Dossche Group collects your personal data in order to allow us to offer a safe, optimum and personal user experience of our website. Collecting personal data is further being expanded in accordance with the User’s increased use of the platform and (on-line) services. Dossche Group is entitled to suspend or cancel operations     should data prove to be missing, incorrect or incomplete.

Data processing is essential to guarantee operational activities of the platform and relating services. Processing  is  solely done for the purposes defined below:

  • Customer management: customer administration, support, orders and sending out newsletters.

  • Protection against fraud and offences.

  • Personalised marketing, publicity and newsletter should you have given your express consent to this in which case you are at all times entitled to withdraw your consent.

  • Setting up a user account on the website www.dosschemills.com

  • Transmitting resumés and letters of motivation during recruitment processes

Personal data are always communicated by the User himself to the Dossche Group and as such, he can control the data to a certain extent. Should data be incomplete or apparently incorrect, Dossche Group is entitled to delay temporarily or permanently some expected actions.

6         Who receives your personal data?

Your personal data will solely be processed for internal use within the Dossche Group. Your personal data will not be sold, transmitted or communicated to third parties other that our partners, the only exception being when prior express consent has been given.

7         How long do we conserve your personal data?

Your records will be conserved as long as necessary to fulfil the predefined purposes as stipulated in article 5.
They will be removed out of the database when no longer required for these purposes or should the User legitimately request the removal of his personal data.

8         What are your rights?

8.1        Legitimate and safe processing of personal data is guaranteed

Your personal data are at all times processed for legitimate purposes as explained in article 5. They are collected and processed in a suitable, relevant and proportionate manner and will be conserved no longer than required to meet the predefined purposes.

8.2        Right of access

When proving your identity, you are entitled to collect information on your data processing. As such, you are entitled to have access to the purposes of processing, the personal data categories, the categories of receivers to whom the data are sent, the criteria for determining the data conservation period and the rights you can exercise relating your data.

8.3        Right on rectification of your personal data

Inaccurate or incomplete data can be corrected. It is up to the User to have the necessary adaptations done to his “User Profile”. At any times, you have the possibility to address your request for modification to our services.

8.4        Right to clear your personal data

Also, you have the right to clear your personal data in following cases:

-        Your personal data are no longer required for the predefined purpose;

-        You withdraw your consent to process your data and there is no further legal basis to process your data;

-        You have legitimately introduced a complaint against processing your personal data;

-        Your data are illegitimately processed;

-        Your data need to be cleared on the basis of a legal obligation.

Clearing data is largely a visible aspect. It is possible that cleared data are temporarily saved.

8.5        Right to limit processing

In some cases, you are entitled to ask for limitations in processing your personal data.  This is certainly the case in case of litigation as to data accuracy or in case the data are required in view of legal proceedings or during the time required by Dossche Group to determine whether you are legally qualified to exercise your right of removal.

8.6        Right to object

At all times, you are entitled to object against processing your personal data for ‘direct marketing’ purposes, profiling purposes or purposes in connection with the legitimate interests of the data responsible. Dossche Group will stop processing your personal data unless it can demonstrate that there are urgent legal grounds to process your personal data prevailing over your right to object.

8.7        Right to data transferability

You are entitled to obtain the personal data supplied to Dossche Group in a structured, common and machine readable version. In addition, you are entitled to transfer these personal data to a different processing responsible, unless technically impossible.

8.8        Right to withdraw your consent

You are at all times entitled to withdraw your consent, for example when you have given your consent for marketing purposes.

9         How can you exercise your rights?

Should you wish to exercise your rights, you can introduce a written request accompanied by proof of identity by registered letter to the Dossche Group, Clemence Dosschestraat 1, 9800 Deinze or via e-mail aan privacy@dosschegroup.com (Flinn & Dossche Mills websites) or to Gourmand S.A., Drève Gustave Fache 6

7700 Mouscron  of via email to privacy@gourmand.eu (Gourmand website)

 We will answer as quickly as possible and at the latest within one (1) month upon receipt of your request.  

10      Possibility to introduce a complant

In case of disagreement with the processing of your personal data by Dossche Group, you have the right to introduce a complaint with the competent authorities (for Belgium: https://www.privacycommission.be/).